[Ad Removal Pack] was purchased, but it says to watch ads to receive special rewards.

Currently, the reward for watching an ad is 10 gems, in contrast, the ‘Special Reward’ gives some users a chance to receive 50 gems.

To receive this reward, even if you have purchased the [Ad Removal Pack], you need to watch an ad. Please note this.

There is no advertisement

There are a variety of causes of advertising, and can be caused by the following reasons.

If many people ask for advertising in a moment
If the network is not smooth
If there is a problem with a company that provides advertising

Therefore, please play with time. (Some users have responded that the problem has been solved when the Internet speed is fast.)

If the problem is not solved, you can try:

Advertising ID reset (only Android)

Entering [Settings] of Device
[Google (Google Service)]
[Advertising]
[Advertising ID Reset] Touch

If you proceed with this process, your ad ID will be reset.

In addition, you are using an advertising removal application, or users such as private DNS in the cell phone settings If you have set up to block advertising, you may not be able to see it.

Finally, there is a lack of storage space inside the device and may not be downloaded. In this case, secure the storage space of the device or reinstall the app. (Before you reinstall the app! Please save the game data. We do not support automatic storage.)

If only a specific advertisement comes out, there is a problem

All advertisements sent from our game are produced and distributed by the relevant companies that send each advertisement. Therefore, I would like to say that it can be a bit difficult for us to respond immediately.

If the following phenomenon occurs repeatedly when a specific advertisement comes out, take a screenshot or video and report it as [Contact].

The screen turns black and has no response (black out)
The screen stops and there is no response (freeze)

Please note that it can take some time as you have to go through an advertising company. However, if you report, I will do our best to solve the problem.

Inappropriate advertisement report

All advertisements sent from our game are produced and distributed by the relevant companies that send each advertisement.

Therefore, I would like to say that it can be a bit difficult for us to respond immediately.

How to report inappropriate advertisements

Take a screenshot when the advertisement in question is played.
Send an email with a screenshot with a description in [ Contact us].

Please note that it can take some time as you have to go through an advertising company. However, if you report, I will do our best to solve the problem.

How to opt-out Personalized Ads in Android?

To show you personalized advertisements in our apps we use specific advertising networks and their partners to deliver advertisements that are tailored to you based on a determination of your characteristics or interests.

To do so they use personal and non-personal information such as advertising identifiers, such as the Android advertising ID or other tracking technologies to enable and optimize this advertising procedure.

You can opt-out of the personalized advertisement experience at any time by following the instructions below from your device settings.

When you choose to opt-out, advertising networks will consider this choice as a withdrawal of consent to a personalized advertisement experience and they will show only non-personalized advertisements which will not be based on your interests.

Here’s what you can expect when you use these settings:

You might see the same number of ads as before, but they might be less relevant because they aren’t based on your interests.
You might still see ads related to the content in an application or based on other non-personal information.

Android Device:

Open Settings – select Google
Select Ads
Select Opt out of Ads Personalization
Select OK and follow the on-screen instructions

How to opt-out Personalized Ads in IOS?

To do so they use personal and non-personal information such as advertising identifiers, such as the Android advertising ID and/or Apple’s ID for advertising(IDFA) and/or other tracking technologies to enable and optimize this advertising procedure.

You can opt-out of the personalized advertisement experience at any time by following the instructions below from your device settings.

When you choose to opt-out, advertising networks will consider this choice as a withdrawal of consent to personalized advertisement experience and they will show only non-personalized advertisement which will not be based on your interests.

Here’s what you can expect when you use these settings:

You might see the same number of ads as before, but they might be less relevant because they aren’t based on your interests.
You might still see ads related to the content in an application or based on other non-personal information.

You can see details by

here.